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Zahlungsinformationen bearbeiten

New Here ,
Oct 08, 2022 Oct 08, 2022

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Ich möchte ein Paypal Konto aus meinem Account löschen, bekomme jedoch außer "Neu hinzufügen" keine Optionen. Die hier (https://helpx.adobe.com/de/manage-account/using/update-paypal-details.html) angegebenen Möglichkeiten fehlen in meinem Account! Wie kann ich die Zahlungsinformationen bearbeiten?

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Account management , Billing

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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you have to have, at least, one payment option.

 

to change from one to another, add the other, then delete the unwanted one.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Wenn man ein aktives Abonnement hat, kann man nicht einfach die Zahlungsmöglichkeit löschen. Sollte kein Abonnement aktiv sein, können Sie den Support anfragen. Deutscher Support ist verfügbar, während der Bürostunden.

 

Der Adobe-Kundendienst kann über eine sichere Chat-Sitzung unter https://helpx.adobe.com/contact.html?rghtup=autoOpen kontaktiert werden. Pop-up-Blocker müssen deaktiviert sein! Wenn sich das Chat-Fenster nicht öffnet oder nicht reagiert, verwenden Sie ein anderes Gerät, um die Interaktion zu starten. Telefonnummern für den Support finden Sie hier: https://helpx.adobe.com/contact/phone.html. Bitte beachten Sie, dass Telefongebühren anfallen können.

(siehe auch hier: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 oder hier https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Danke!

Ich habe ein aktives Abo und zwei Paypal Konten hinterlegt, von denen ich eins löschen möchte. Leider fehlt der "Edit" Button...

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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