Где вообще поддержка?

New Here ,
Oct 22, 2020

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Где вообще поддержка? В чате никто не отвечает, такое ощущение что все вымерли. Срочно отмените подписку или я это сделаю через банк.

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Adobe Community Professional , Oct 22, 2020
Manan Joshi Adobe Community Professional , Oct 22, 2020
Hello,Look at the following link for information on how to cancel your subscription.https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlIf the information does not help, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mind...

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Adobe Community Professional ,
Oct 22, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 22, 2020

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Hi, thanks for reply

 

Well, when I follow the guide I get this one 

Снимок экрана 2020-10-22 в 15.08.20.png

 

And there is just one replying by support on this link, I waited more than 20 min and nothing

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Adobe Community Professional ,
Oct 22, 2020

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The support is working with a staff shortage due to the ongoing pandemic, hence the longer than usual wait times. Please be patient. Also, make sure you type AGENT in the chat window to connect to a human instead of a bot.

-Manan

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