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Списали деньги, но я не пользуюсь данной программой

New Here ,
Jan 24, 2020

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Добрый день. Несколько месяцев назад попробовала установить пробную версию иллюстратора.  Из за очень низкой скорости интернета установить не получилось. А сегодня у меня списали с карты 1622.40 руб за иллюстратор. ВЕРНИТЕ ДЕНЬГИ! Данной программой никогда не пользовалась! 

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Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

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Списали деньги, но я не пользуюсь данной программой

New Here ,
Jan 24, 2020

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Добрый день. Несколько месяцев назад попробовала установить пробную версию иллюстратора.  Из за очень низкой скорости интернета установить не получилось. А сегодня у меня списали с карты 1622.40 руб за иллюстратор. ВЕРНИТЕ ДЕНЬГИ! Данной программой никогда не пользовалась! 

Topics

Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

Views

278

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LinSims LATEST
Adobe Community Professional ,
Jan 24, 2020

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If you didn't cancel the trial, Adobe automatically rolls you into a subscription. That's why they asked for credit card information.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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