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クレディットカードにトラブル

New Here ,
May 30, 2020

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クレディットカードの不正使用被害の報告がクレディット会社から報告があり現在使用不能となっているため支払いができない。対処方法を教えてください。

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クレディットカードにトラブル

New Here ,
May 30, 2020

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クレディットカードの不正使用被害の報告がクレディット会社から報告があり現在使用不能となっているため支払いができない。対処方法を教えてください。

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Billing

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290

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Most Valuable Participant ,
May 30, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 31, 2020

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他のカードをお持ちであれば、そちらに切り替えて対応しましょう。

https://helpx.adobe.com/jp/x-productkb/policy-pricing/cpsid_824881.html

 

他にカードをお持ちでない場合はチャットサポートに相談してみてください。

サポート問い合わせに関する日本語のヘルプは下記になります。

https://helpx.adobe.com/jp/x-productkb/policy-pricing/cq1215210111.html

 

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