결제 문제

New Here ,
Aug 29, 2020

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현재 포토샵과 일러스트를 사용하고 있어, 지금 사용 중인  플랜을 구매한건데

월에 자동결제로 23,100 원과 24,000원이 동시에 나가고 있습니다.

플랜 설명으로 봐서는 저 플랜을 구매하면  18개의 무료 앱에 포토샵과 일러스트가 같이 포함되어 있어 사용할 수 있다고 써있는데

산 적도 없는 플랜인 일러스트 플랜으로 제 돈이 나가고 있습니다

나가고 있는 돈을 보여달라고 하면 카드 영수증을 찍어서 보내겠습니다

 

만약 여기서의 실수라면 여태 나간 돈도 환불받을 수 있나요?

아니면 제가 잘못 알고 있던거라면 피드백을 주시기 바랍니다

지금 알게된거라 전화 문의는 닫혀있어서 할수 없게되어 여기에다 남기는 건데 돈이 걸린 문제라 최대한 빠른 피드백을 받았으면 합니다.

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1 Correct Answer

Most Valuable Participant , Aug 29, 2020
John T Smith Most Valuable Participant , Aug 29, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Aug 29, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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