안녕하세요, 결제 관련 문의드립니다.

New Here ,
Nov 16, 2020

Copy link to clipboard

Copied

처음에 매달 결제되는것을 취소하려고 취소버튼을 눌러 진행을 했습니다.

조기 취소위약금은 12,000원이였고,

그 다음으로 넘어가니 혜택버튼이 있더군요.

무료혜택버튼있길래 바로 진행이 되는지 모르고 눌렀는데

그 후에 바로 취소하려고 하니 위약금이 갑자기 9배 늘어서

96,000이더라구요????

이런거는 어떻게 보상받나요??

2달동안 자동결제 된것도 한번도 못쓰고 안쓰게 될 것 같아서 취소하려고 

들어왔더니 버튼 하나 잘못눌렀다고 갑자기 위약금이 9배 늘어나는건 말도 안되지 않나요???

 

TOPICS
Manage account

Views

39

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Nov 17, 2020

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more