This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -or https://helpx.adobe.com/contact/phone.html
Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right. Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y
Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Requirements vary by product and platform so check each one. https://helpx.adobe.com/creative-cloud/system-requirements.html
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