플랜 취소가 완료 된 이후에 결제가 되었습니다. 이게 어떻게 된 일인지 빠른 답변 바랍니다.

Guest
Feb 12, 2021 Feb 12, 2021

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월간 플랜을 이용하고 있던 유저입니다. 앞으로 이용 하지 않을거 같아서 2월 결제 전에 플랜을 취소 하였는데. 02월12일 이후에 62000원 결제가 되었습니다. 이게 어떻게 된 일인지 그 돈은 환불이 안돼는 건지 빠른 답변 바랍니다.

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Adobe Community Professional , Feb 12, 2021 Feb 12, 2021
Hello @Deleted User,Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and ta...

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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Hello @Deleted User,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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