1 year sub technically ended, can not cancel it, missing black friday deal

New Here ,
Nov 24, 2020 Nov 24, 2020

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Hi.

 

So I got the 1 year sub on the last years black friday deal.

I was notified about my subscription going back to usual price so I wanted to cancel it. I was given an option for 2 free months, I agreed.

 

Then a few days later I realized it's black friday and I saw adobe had the deal again.

Tried to buy it, couldn't because the old sub is still active via the 2 free months. 

 

If I now try to cancel it, I am forced to pay the entire 1 year fee. Clearly a mistake on adobes end.

And now when I try to contact support, I realize that this gorillion dollar company doesn't have any form of real life support. No form of contact, email, phone, social media. 

 

want to buy another year, but not at full price. I'm locked out from doing it. 

 

Hopefully there's someone alive over at Adobe support, if there is any, that can see this and help me out.

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Most Valuable Participant ,
Nov 24, 2020 Nov 24, 2020

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As far as I know, special deals are one time only, for new subscriptions

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Nov 26, 2020 Nov 26, 2020

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There is no chat icon available. Adblocks disabled, cookies cleared.

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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The icon is a small bubble with 3 dots inside, if you can't see it then try by changing your browser

-Manan

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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Black Friday discount is for first-time members only. And only one per customer.  Read the TERMS below.

https://www.adobe.com/offer-terms/cc_full_special_offer.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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