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1 year subscription SCAM

New Here ,
Aug 12, 2020

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Recently signed up to lightroom and didnt use it so I tried to cancel it and they offered another 2 months free so I accepted. No where did it say that I am signing up to a year subscription when this trial ends! Now I am trying to cancel and being cahrged 45 GBP?!? This is ridiculous. It is impossible to get a hold of someone to speak to. The chat options dont work and there is no email to contact. How do I contact adobe support??

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Correct answer by John T Smith | Most Valuable Participant

>No where did it say

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

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1 year subscription SCAM

New Here ,
Aug 12, 2020

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Recently signed up to lightroom and didnt use it so I tried to cancel it and they offered another 2 months free so I accepted. No where did it say that I am signing up to a year subscription when this trial ends! Now I am trying to cancel and being cahrged 45 GBP?!? This is ridiculous. It is impossible to get a hold of someone to speak to. The chat options dont work and there is no email to contact. How do I contact adobe support??

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

>No where did it say

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

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Adobe Community Professional ,
Aug 12, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Most Valuable Participant ,
Aug 12, 2020

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>No where did it say

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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