$19 charged to my PayPal for an all apps subscription when I tried to update payment info

New Here ,
Oct 06, 2020

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I recently logged in to adobe to cancel a subscription I had for the photography plan, and I noticed that it said I had to update my payment information before I could cancel. I went through the process of updating my payment information, then I got a message saying "thanks for your purchase" because it somehow subscribed me for a yearly subscription to the all apps plan. I immediately cancelled that because I have no use for any of the apps, but it charged me $19 for an early cancellation fee. Is there any way I can get a refund for this, because I didn't know I was being charged for it and I didn't use any of the apps?

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Account management, Billing

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1 Correct Answer

Adobe Community Professional , Oct 06, 2020
Manan Joshi Adobe Community Professional , Oct 06, 2020
Hello,Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human....

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Adobe Community Professional ,
Oct 06, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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t_nolan03 AUTHOR LATEST
New Here ,
Oct 06, 2020

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Ok, thanks for the help.

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