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A dumb blonde deleted her school adobe account she needed to complete a class...HELP

New Here ,
Apr 01, 2020

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So, I'm in an intro to graphic software class and since the lovely COVID-19 has separated me and my school, my class is graciously providing me free access of adobe through a school account; however, I'm dumb and need more specific instructions. I deleted my school account I made on accident and need help getting it back. Help?

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Correct answer by John T Smith | Most Valuable Participant

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

I have no idea how you un-delete an account... maybe support can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Topics

Account management, Creative Cloud, Feature request, New user

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A dumb blonde deleted her school adobe account she needed to complete a class...HELP

New Here ,
Apr 01, 2020

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So, I'm in an intro to graphic software class and since the lovely COVID-19 has separated me and my school, my class is graciously providing me free access of adobe through a school account; however, I'm dumb and need more specific instructions. I deleted my school account I made on accident and need help getting it back. Help?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

I have no idea how you un-delete an account... maybe support can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Topics

Account management, Creative Cloud, Feature request, New user

Views

146

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 01, 2020

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Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

I have no idea how you un-delete an account... maybe support can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Apr 01, 2020

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Thank you kind soul!

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New Here ,
Aug 27, 2020

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Did you get this issue resolved? I am in the same boat.

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Most Valuable Participant ,
Aug 28, 2020

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Contact support, that's the only way to resolve account issues. BEWARE: if anyone contacts you and suggests they can help THEY ARE LYING. There are people trying to trick you into giving your credit card or control of your computer. Contact support, not scammers!

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