Abonnement anuleren - kosten terug vorderen

New Here ,
Jul 21, 2020 Jul 21, 2020

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Op een bepaald  moment dat ik eens in mijn account keek ontdekte ik dat er een abonnement liep op after effects dit vanaf het begin van dit jaar . Ik heb dat abonnement nooit bevestigt of besteld.  Het anuleren kost nog eens ca. 50 euro. Dit heb ik inmiddels gedaan. de betaling tot nu toe was automatisch via mijn creditkkaart.

Dat kon omdat ik wel een abonnement op Indesign heb lopen.  De gegevens van mij zijn dus bij adobe bekend. en ook gebruikt. Hoe kan ik mijn betalingen 7 maanden a ca.  24 euro en de anuleringskosten terug krijgen.  Wie weet er raad. ? 

 

Louis Noblesse

 

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Account management, Billing

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Adobe Community Professional ,
Jul 21, 2020 Jul 21, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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