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Abusive Piracy Advise- True Owner of Adobe Full Subscription

New Here ,
Apr 21, 2020

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I am very upset.

I have a subscription of Adobe Suite Full and when i am work i am receiving annoying screen advices that my software is not original.

Its very invasive and injust since my subscription is ok and original.

When i phone or call the chat in Brazil it is innoperant.

If i continue to receive these annoying advices, injust and annoying, I will have to prosecute .

My request is ADB104602097BR and its ok until 14 April 2021.

These advices are abusive, since i am a real owner, and very slanderous cause, wonder if I was doing a job for a client behind me, in my studio?

You have to protect your copyright but you have to do this with pirates, not with real subscribers.

 

Best regards

Respectfully I want that Adobe resolve this.

 

 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

If you have non-genuine software, protect yourself and remove the offending software right away. It could be an older app from the past or a bogus Flash Player that was downloaded from a non-Adobe website.

https://www.adobe.com/genuine.html

 

  1. Use the Adobe CC Cleaner tool below to remove ALL Adobe apps from your system.
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2. Scan your entire system for viruses and spyware.
  3. Restart your computer. 
  4. Re-install Creative Cloud Desktop app followed by your other Creative cloud apps.

 

Good luck!

 

Topics

Billing, CC FAQ, Creative Cloud

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Abusive Piracy Advise- True Owner of Adobe Full Subscription

New Here ,
Apr 21, 2020

Copy link to clipboard

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I am very upset.

I have a subscription of Adobe Suite Full and when i am work i am receiving annoying screen advices that my software is not original.

Its very invasive and injust since my subscription is ok and original.

When i phone or call the chat in Brazil it is innoperant.

If i continue to receive these annoying advices, injust and annoying, I will have to prosecute .

My request is ADB104602097BR and its ok until 14 April 2021.

These advices are abusive, since i am a real owner, and very slanderous cause, wonder if I was doing a job for a client behind me, in my studio?

You have to protect your copyright but you have to do this with pirates, not with real subscribers.

 

Best regards

Respectfully I want that Adobe resolve this.

 

 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

If you have non-genuine software, protect yourself and remove the offending software right away. It could be an older app from the past or a bogus Flash Player that was downloaded from a non-Adobe website.

https://www.adobe.com/genuine.html

 

  1. Use the Adobe CC Cleaner tool below to remove ALL Adobe apps from your system.
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2. Scan your entire system for viruses and spyware.
  3. Restart your computer. 
  4. Re-install Creative Cloud Desktop app followed by your other Creative cloud apps.

 

Good luck!

 

Topics

Billing, CC FAQ, Creative Cloud

Views

160

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Most Valuable Participant ,
Apr 21, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Adobe Community Professional ,
Apr 21, 2020

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If you have non-genuine software, protect yourself and remove the offending software right away. It could be an older app from the past or a bogus Flash Player that was downloaded from a non-Adobe website.

https://www.adobe.com/genuine.html

 

  1. Use the Adobe CC Cleaner tool below to remove ALL Adobe apps from your system.
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2. Scan your entire system for viruses and spyware.
  3. Restart your computer. 
  4. Re-install Creative Cloud Desktop app followed by your other Creative cloud apps.

 

Good luck!

 

Nancy O'Shea, ACP
Alt-Web.com

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