Accidently cancelled membership

New Here ,
Dec 29, 2019 Dec 29, 2019

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I accidently cancelled my creative cloud plan. Is there anyway I can reverse this? I had intentions to cancel but would like to keep it.

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Account management, Billing, Creative Cloud

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correct answers 2 Correct Answers

LEGEND , Dec 29, 2019 Dec 29, 2019
And if you did really cancel your plan then you will need to subscribe to a new plan.

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Adobe Community Professional , Dec 29, 2019 Dec 29, 2019
Once a plan is cancelled, it's gone forever. There is no way to reverse it except to subscribe to a new plan.  The higher priced month-to-month plan allows you to cancel anytime without penalty.   The lower priced Annual plan is a year-long commitment   So choose wisely.  

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Most Valuable Participant ,
Dec 29, 2019 Dec 29, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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LEGEND ,
Dec 29, 2019 Dec 29, 2019

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Not sure how that could happen accidentally. 

Can you go through the steps you used, things you clicked on, to make that happen and what you thought the "Cancel Your Plan" or "Cancel Plan"  link/button did other than Cancel your subscription.

2019-12-29 13_36_07-Adobe Account.png

2019-12-29 13_34_59-Adobe Account.png

 

Maybe you really did Not cancel your subscription.

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New Here ,
Apr 03, 2020 Apr 03, 2020

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if you cancel your subscription is there a waiting period before you can purchase a new subscription?

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LEGEND ,
Dec 29, 2019 Dec 29, 2019

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And if you did really cancel your plan then you will need to subscribe to a new plan.

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Adobe Community Professional ,
Dec 29, 2019 Dec 29, 2019

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Once a plan is cancelled, it's gone forever. There is no way to reverse it except to subscribe to a new plan.  The higher priced month-to-month plan allows you to cancel anytime without penalty.   The lower priced Annual plan is a year-long commitment   So choose wisely.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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