account & payment problem

New Here ,
May 19, 2020 May 19, 2020

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Hi.

I have a problem with Adobe account and plan payment.

 

I paid a plan a few days ago, but I haven't been able to use any Adobe program without verification. I tried to send a verification e-mail to my address like tons of times again and again and I haven't been received any of them.

 

Then I signed out and logged in on Adobe, and the real problem happend. My account said I have no plan paid. As I wrote above, I already paid a few days ago have a receipt from my bank account.

 

I guess this problem is something about duplicated accounts, because I feel like there are two accounts using the same email address, but nothing's sure for now...

 

I must solve this problem ASAP since I have a very important meeting today. Plus, It's not able to ask Adobe to help cuz it's still midnight in my country. If there is anyone who has dealt with this kind of problem, please let me know. I'd appreciate it so much.

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Most Valuable Participant ,
May 19, 2020 May 19, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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