Account email address is ok so why are invoices sent to the old one?

New Here ,
Oct 14, 2020

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I changed my account email address some time ago and it looks fine however the monthly invoices keep being sent to the old one.  I have looked at edit billing but there is no option to update invoice email address, just postal.  Anybody solved this one?

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1 Correct Answer

Most Valuable Participant , Oct 14, 2020
John T Smith Most Valuable Participant , Oct 14, 2020
It would seem that "something" did not work on changing your email, so you need support Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the cha...

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Most Valuable Participant ,
Oct 14, 2020

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It would seem that "something" did not work on changing your email, so you need support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 14, 2020

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Enterprise/Team plans have an admin console for updating contact information.

https://helpx.adobe.com/enterprise/using/admin-console.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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