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I changed my account email address some time ago and it looks fine however the monthly invoices keep being sent to the old one. I have looked at edit billing but there is no option to update invoice email address, just postal. Anybody solved this one?
It would seem that "something" did not work on changing your email, so you need support
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the cha
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It would seem that "something" did not work on changing your email, so you need support
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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Enterprise/Team plans have an admin console for updating contact information.
https://helpx.adobe.com/enterprise/using/admin-console.html