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account [has been doubled]

New Here ,
Jan 05, 2020

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Hello 

I found out that I had opened a new account without my knowledge? how can this happen? because I didn't visite this webpage the day that it had happened at all and I did use another email address? and that one is also a question mark to me as well that this webpage did know that I had two email addresses with totally different names but still the count/billing number was the same? How can you open a new account without visiting the webpages and or knowing that this had happened? 

Wishes M

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Account management

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account [has been doubled]

New Here ,
Jan 05, 2020

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Hello 

I found out that I had opened a new account without my knowledge? how can this happen? because I didn't visite this webpage the day that it had happened at all and I did use another email address? and that one is also a question mark to me as well that this webpage did know that I had two email addresses with totally different names but still the count/billing number was the same? How can you open a new account without visiting the webpages and or knowing that this had happened? 

Wishes M

Topics

Account management

Views

44

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Jan 05, 2020 0
Most Valuable Participant ,
Jan 05, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Jan 05, 2020 0
Adobe Community Professional ,
Jan 05, 2020

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Maybe your computer was hacked.   Maybe you posted personal information online where the public could see it.  It's not hard to create an adobe account with somebody else's e-mail address and name.   If you think your credit card may have been compromised, contact your bank immediately and file a fraud complaint with local law enforcement.

 

Nancy O'Shea, ACP
Alt-Web.com

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Jan 05, 2020 0
New Here ,
Jan 05, 2020

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Hello Nancy 

thanks for the fast reply

Yes I think you are right and I have to contact my bank 

thank You

marika

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