Account Management help! Cannot set primaty email address!

Participant ,
Nov 12, 2019 Nov 12, 2019

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Hello,  kind of desperate here!  I have an old email address as my primary and login ID.  One day will not be expiring.  My secondary address is my main email address everywhere else.  I wanted to swap my primary and secondary email addresses.  (For years!)  The system will not let me use my desired address because it says it is in use.  So I removed my secondary address.  But when I tried to use it as primary I got the error message saying it was in use. 

 

Beaten, I tried to reinstate my "good" email address as secondary, but was not premitted to do so because it was "in use".  What can I do?  The virtual ssistant wasn't helpful at all.

 

Thanks - Dave

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi Dave

 

Did you ever find a solution? I have exactly the same problem.

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Most Valuable Participant ,
Apr 08, 2021 Apr 08, 2021

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I only have one email address, so I can't help directly... maybe chat can help

 

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