Account Ownership

Community Beginner ,
Jan 21, 2020

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I have taken over the IT department in my company.  We have 1 license of Adobe Acrobat.  We deleted the email address for the IT guys and I cannot reset the password to his account.  How do I contact support to get ownership transfered to my account?  I have the copy of the Adobe License Certificate to prove the copy of adobe was purchased.

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1 Correct Answer

Community Beginner , Jan 22, 2020
john-cehan@mitsui-high-tec.com Community Beginner , Jan 22, 2020
Thanks you for the answer, however I've been on this site several times.  A lot of answers in this forum points users to that site as a reference for contacting Adobe Customer Care.  Where is the contact form on that page?

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Most Valuable Participant ,
Jan 21, 2020

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Hey John,

 

You can reach Adobe Customer Care from this page:

 

https://helpx.adobe.com/contact.html

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Community Beginner ,
Jan 22, 2020

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Thanks you for the answer, however I've been on this site several times.  A lot of answers in this forum points users to that site as a reference for contacting Adobe Customer Care.  Where is the contact form on that page?

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Most Valuable Participant ,
Jan 22, 2020

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Just click on "Your contact options for your product or plan" at the under Popular topics > Helpful links.

 

Or click on the round online chat icon (if available) at the lower right corner of the page.

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Community Beginner ,
Jan 22, 2020

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Thank you for your help.

 

First option did not work for me.  It was just looping back to the site.  The Chat window was what help me complete the transfer.

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Most Valuable Participant ,
Jan 22, 2020

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You're welcome, glad to hear it – and thanks for letting us know.

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