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New Here ,
Jun 14, 2020

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i bought the adobe package {lightroom and photo} and ive been using them. however it says my trial is up even though i bought the package and everything. so im trying to figure out how can i fix this. thanks

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New Here ,
Jun 14, 2020

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i bought the adobe package {lightroom and photo} and ive been using them. however it says my trial is up even though i bought the package and everything. so im trying to figure out how can i fix this. thanks

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Adobe Community Professional ,
Jun 14, 2020

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Sign out of your Adobe account. Restart the computer and then sign in to youir Adobe account.

It may take 24 hours for a newly purchased subscription to show up on your account.

 

If that doesn't work, try updating the cc App.

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Adobe Community Professional ,
Jun 14, 2020

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Please log-in to your account below to confirm your plan is active and payment details are current.
https://account.adobe.com/plans

If your paid plan is suddenly reverting to trial mode, see this help article:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Post back if you still need help.

 

Nancy O'Shea, ACP
Alt-Web.com

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