Accounts trouble

[jpuff73]

Ok, so I got laid off from my job and now have to purchase my own CC license. Instead of attaching the new subscription to my personal account with my personal emial, I distractedly attached it to my old work email/account that was automatically signed in.

How can I cancel or transfer this subscription to my personal account?

Please help! Thanks.

[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

[LinSims]

FYI, I've put you in for a change to your community name. Adobe guidelines are that PII should not be exposed on these pages: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...

[Test Screen Name]

You may have just gifted this subscription to your old employer. I'm not sure there is any way to undo. But if there is, customer service should know how.