Accounts trouble

New Here ,
May 14, 2020 May 14, 2020

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Ok, so I got laid off from my job and now have to purchase my own CC license. Instead of attaching the new subscription to my personal account with my personal emial, I distractedly attached it to my old work email/account that was automatically signed in.

 

How can I cancel or transfer this subscription to my personal account?

 

Please help! Thanks.

TOPICS
Account management, CC FAQ, Creative Cloud, New user

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Most Valuable Participant ,
May 14, 2020 May 14, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
May 14, 2020 May 14, 2020

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FYI, I've put you in for a change to your community name. Adobe guidelines are that PII should not be exposed on these pages: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...

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Most Valuable Participant ,
May 14, 2020 May 14, 2020

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You may have just gifted this subscription to your old employer. I'm not sure there is any way to undo. But if there is, customer service should know how.

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