Acrobat monthly pay plan renew automatically, I want to cancel that long ago,

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Acrobat monthly pay plan renew automatically, I want to cancel that long ago. 

The plan should have ended in Sept or Aug and now, I will be billed again if I ''cancel the plan'' early. It seems that I cannot end without surcharge...could any Adobe staff ok please help me end that without surcharge? It is nonsense to renew it automatically.

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Moving to the Account, Payment, & Plan forum from Using the Community

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730