Activate subscription

[Xataroh]

Hello everyone,

I have the problem that I bought the photo subscription. but my account currently only says that I have the free creative cloud subscription. Do I have to wait until the test version is over? Does the subscription activate itself? Or how else can I activate it?

Please help me 🙂

[Peru Bob]

Try signing out of your account, restart the computer, and then sign in to your account.

It sometimes can take 24 hours for your account to be updated.

[Xataroh]

Ok. Thanks i try. But i by this abo at last tuesday. This are 3 days but i try your way

[Peru Bob]

Go to Adobe Customer Service for help:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[Nancy OShea]

Log-in to your account  below to confirm your paid subscription is active and your payment details are up to date.

https://account.adobe.com/plans

If  you still need help, scroll down to Contact Adobe on the same page.

[Xataroh]

Evening, the link you sent me there I see my subscription but I am already registered and where should I register below? the only question is then about the region.

[Nancy OShea]

I didn't say anything about changing your region. But if it helps you, go ahead.

I said if you still need help, click Contact Adobe.   See screenshot.  Failing that, try with a different web browser/device that doesn't have script blockers.

Account portal page

[Xataroh]

Ok tank you