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Activate subscription

New Here ,
Mar 13, 2020

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Hello everyone,

I have the problem that I bought the photo subscription. but my account currently only says that I have the free creative cloud subscription. Do I have to wait until the test version is over? Does the subscription activate itself? Or how else can I activate it?

Please help me 🙂

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Account management, Activation, CC FAQ, Cloud storage web assets, Creative Cloud, New user

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Activate subscription

New Here ,
Mar 13, 2020

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Hello everyone,

I have the problem that I bought the photo subscription. but my account currently only says that I have the free creative cloud subscription. Do I have to wait until the test version is over? Does the subscription activate itself? Or how else can I activate it?

Please help me 🙂

Topics

Account management, Activation, CC FAQ, Cloud storage web assets, Creative Cloud, New user

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621

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Adobe Community Professional ,
Mar 13, 2020

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Try signing out of your account, restart the computer, and then sign in to your account.

It sometimes can take 24 hours for your account to be updated.

 

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New Here ,
Mar 13, 2020

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Ok. Thanks i try. But i by this abo at last tuesday. This are 3 days but i try your way

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Adobe Community Professional ,
Mar 13, 2020

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Adobe Community Professional ,
Mar 13, 2020

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Log-in to your account  below to confirm your paid subscription is active and your payment details are up to date.

https://account.adobe.com/plans

 

If  you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 13, 2020

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Evening, the link you sent me there I see my subscription but I am already registered and where should I register below? the only question is then about the region.

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Adobe Community Professional ,
Mar 13, 2020

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I didn't say anything about changing your region. But if it helps you, go ahead.

I said if you still need help, click Contact Adobe.   See screenshot.  Failing that, try with a different web browser/device that doesn't have script blockers.

 

Account portal pageAccount portal page

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 13, 2020

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Ok tank you

 

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