Activation of Lightroom 6 failed after reinstallation of PC

Adobe Employee ,
Jun 17, 2020

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Hello Support, 

I have changed my PC and I had to reinstall Lightroom 6.14, but now I can't activate the program: too many installations, but the old PC is deleted and I can't deactivate the old copy any more.

Can someone please help me? 

 

Greetings

 

 

-- followup---

I have contacted the hotline and everything went fine: LR works again 🙂 

thank you all 

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1 Correct Answer

Most Valuable Participant , Jun 18, 2020
ProDesignTools Most Valuable Participant , Jun 18, 2020
Hi, you'd have to contact Adobe Customer Care, and ask them to reset the activations for your license... Then you can proceed with reactication.   You should be able to reach them via live online chat or possibly phone:https://helpx.adobe.com/contact.htmlSorry we can't be of more help to you here!

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Most Valuable Participant ,
Jun 18, 2020

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Hi, you'd have to contact Adobe Customer Care, and ask them to reset the activations for your license... Then you can proceed with reactication.

 

You should be able to reach them via live online chat or possibly phone:

https://helpx.adobe.com/contact.html

Sorry we can't be of more help to you here!

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