Add mailing address to invoice

New Here ,
Feb 02, 2021 Feb 02, 2021

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I bought a subscription to InDesign yesterday and downloaded the software.

 

I received a PDF invoice via email, but my complete mailing address is missing from the invoice. Is there any way to add my mailing address to my Adobe customer profile and regenerate the invoice? I have searched but can't find any way to do this.

 

I live in Germany and an invoice is not valid without a complete address.

 

Thanks, Gary

 

TOPICS
Account management, Billing

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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this (Print a copy of the invoice for your Adobe purchase) has general info for managing your invoice.  you'll need to do some sleuthing to emend your address but it's still a good place to start.

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 06, 2021 Feb 06, 2021

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Thanks!

I couldn't find the Contact Adobe link. I am in Germany so the whole page is in German. I tried to find a way to change my profile language to English, but couldn't do it.

But the good news is: I set up a different payment method last week that requires a full customer address (SEPA direct withdrawal). Just now I downloaded the current InDesign invoice again (same file name), but it now includes my fulll address.

So the problem solved itself.

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