Highlighted

Adobe 11.11 CC Deal - won't let me upgrade my plan

New Here ,
Nov 17, 2019

Copy link to clipboard

Copied

Hi all, I'm trying to purchase the 11.11 40% off CC all apps deal [here].
I already have a subscritption to Adobe Illustrator CC, and when I go to the purchase page for the plan it tells me to upgrade. So I click Upgrade Plan, it takes me to another page where I click Manage Plan, then it asks what plan I want to upgrade to and the deal is not on the list.
I tried contacting support but they're not open.

I only have until tonight, please help 😞

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Offers like this aren't a way of rewarding existing customers, or a special general price for all, they are designed to bring in NEW customers. Annoying but that's how most special offers on subscriptions work these days. You need to read terms and conditions carefully. Here they are:

 

Untitled.png

Topics

Activation, Billing, Creative Cloud, New user

Views

120

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe 11.11 CC Deal - won't let me upgrade my plan

New Here ,
Nov 17, 2019

Copy link to clipboard

Copied

Hi all, I'm trying to purchase the 11.11 40% off CC all apps deal [here].
I already have a subscritption to Adobe Illustrator CC, and when I go to the purchase page for the plan it tells me to upgrade. So I click Upgrade Plan, it takes me to another page where I click Manage Plan, then it asks what plan I want to upgrade to and the deal is not on the list.
I tried contacting support but they're not open.

I only have until tonight, please help 😞

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Offers like this aren't a way of rewarding existing customers, or a special general price for all, they are designed to bring in NEW customers. Annoying but that's how most special offers on subscriptions work these days. You need to read terms and conditions carefully. Here they are:

 

Untitled.png

Topics

Activation, Billing, Creative Cloud, New user

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Nov 17, 2019

Copy link to clipboard

Copied

Offers like this aren't a way of rewarding existing customers, or a special general price for all, they are designed to bring in NEW customers. Annoying but that's how most special offers on subscriptions work these days. You need to read terms and conditions carefully. Here they are:

 

Untitled.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Nov 17, 2019

Copy link to clipboard

Copied

AirieK, good evening.
I think this is happening because Illustrator is included in All Apps.
As Test_Screen_Name says, it is originally an offer to acquire new customers,

but as long as you see the conditions, if you have not used All Apps until now,

you are a new All Apps customer, so it is a good opportunity upsell for Adobe.
One way is to consult with customer support tomorrow that it was not possible,

but it was not possible to apply for it today due to the system.

Adobe Help Center


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...