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Adobe account not working.

New Here ,
Dec 31, 2019

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I live in Canada and have an adobe student plan for all the apps. I'm on vacation in the states and when I  logged into my adobe account on my laptop (which I had been randomly logged out off) it said that I had the free trial version. I still had a couple apps dowloaded which it said I had to start a free trial to use. My account has definitely not run out as I have the year plan which I just started a couple months ago. Is this just because I'm travelling or should I look further into it?

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Account management, Creative Cloud

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Adobe account not working.

New Here ,
Dec 31, 2019

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I live in Canada and have an adobe student plan for all the apps. I'm on vacation in the states and when I  logged into my adobe account on my laptop (which I had been randomly logged out off) it said that I had the free trial version. I still had a couple apps dowloaded which it said I had to start a free trial to use. My account has definitely not run out as I have the year plan which I just started a couple months ago. Is this just because I'm travelling or should I look further into it?

Topics

Account management, Creative Cloud

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51

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Most Valuable Participant ,
Dec 31, 2019

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New Here ,
Jan 01, 2020

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Try below. Hope it will help. You can also search for specific posts to resolve your problems.

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

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Adobe Community Professional ,
Jan 01, 2020

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Sign-in to your Adobe account to confirm your subscription is active, payment details are current and your device is activated.

https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jan 01, 2020

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if you are using trial version i would suggest buy it and use all features

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