adobe acrobat plan bug

New Here ,
Sep 13, 2020 Sep 13, 2020

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I have an Adobe acrobat (standard) plan since a few months. However on my Mac laptop I keep having notices that my (Pro) trial version is expired and that I need to renew or activate my membership. In my CC desktop app there is also stated I can start to dowload my trial version. How is this possible since I have a full membership?

I have already uninstalled all my adobe apps and did a full reinstallation. This is really frustrating. I want to use the programme as I should be able to, since I paid for it.

 

 

Many thanks for helping me out,

 

 

Sarah

TOPICS
Activation, Creative Cloud, Installation

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LEGEND ,
Sep 13, 2020 Sep 13, 2020

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I moved your post to a better forum, Account, Payment & Plan

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Most Valuable Participant ,
Sep 13, 2020 Sep 13, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Most Valuable Participant ,
Sep 13, 2020 Sep 13, 2020

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If you have plan for Acrobat Standard you will have to use it on Windows, since the product does not exist on Mac. Acrobat Pro is a different plan, and on both. 

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New Here ,
Sep 21, 2020 Sep 21, 2020

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OK, now I understand...

 

I'll use it on my PC then.

 

Thanks for your answer!

 

S.

 

 

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