hi! i tried to purchase the all adobe software but my attempt was unsuccessful and it stated that the purcahse was unsupported because i have a lightroom plan still active and the only option on the web page was to purchase an all software for a business team. i do not wish to purchase the business plan and im only using it on my own.
If they don't help then contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan