Adobe asking for payment, even though I've paid?

New Here ,
Jul 16, 2020 Jul 16, 2020

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Hi there Adobe fam,

I've been getting bugged lately with recurring update plan and/or start free trial notifications everytime I open Lightroom, Photoshop or Premiere. I don't know why this has occurred, I haven't changed my payment information or any account info and now I don't have access to anything.

I've logged in and out, this hasn't changed anything. I have a uni account. Any ideas? Thanks.

Nick

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Account management

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Adobe Community Professional ,
Jul 16, 2020 Jul 16, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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