Adobe Authenticator App

New Here ,
Jan 12, 2021

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Hi All,

I installed Adobe Authenticator App (AAA) on latest iOS and it does not serve its purpose.

I turned two factor authentication and set up to use AAA. 

 

When I open AAA it asks me to scan a code to add my account  (see screenshot). Where can I find this QR code? 

Tried reinstalling AAA and it did not help. I do have Creative Cloud app installed on this iOS.

I asked to three consultants on chat and none of them could help me out.

Any idea how to solve this?

IMG_C3B7E4D5436A-1.jpeg

 

 

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2 Correct Answers

New Here , Jan 12, 2021
deluzidecolor New Here , Jan 12, 2021
Thanks @Bernd Alheit .I deactivated 2-factor-authentication and set it up from scratch. Adobe Authenticator App never worked for me so I uninstalled it and installed Adobe Account Access. Finally I am able to authenticate on my phone with click and without need to retype codes.Case closed and solved.

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Adobe Community Professional , Jan 12, 2021
Bernd Alheit Adobe Community Professional , Jan 12, 2021

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Adobe Community Professional ,
Jan 12, 2021

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New Here ,
Jan 12, 2021

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Thanks @Bernd Alheit .

I deactivated 2-factor-authentication and set it up from scratch. Adobe Authenticator App never worked for me so I uninstalled it and installed Adobe Account Access. Finally I am able to authenticate on my phone with click and without need to retype codes.

Case closed and solved.

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