Adobe - Canceling my plan

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hey guys! 

So ive been paying for Premiere pro for over a year now.. and im not using it right now so i would like to cancel until ill pick it up again... and they want 130$ as a fee for canceling my plan... are they mental? Anyone of you that have done this before or have any clue on what this is.. or any way i can get in contact with them?

Nice day'  (:

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Moved to Account.....forum

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi there, 

 

If you cancel your subscription before the contract expires you are charged a cancellation fee. Please see this link to understand terms & policies: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Hope this helps! 

 

Thanks 

Kanika 

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Yes im aware that there is a fee, but been paying you guys for over a year and then you want 130$ to cancel? Thats way to much, customers wont come back with such treatment.. my bad for not reading the terms i get that

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Most Valuable Participant ,
Mar 30, 2021 Mar 30, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

You agreed to a purchase contract, and there is fee if you cancel early

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Yeah haha i should read the terms for sure! Pretty sure I found a loop hole tho, so No need to pay the fee

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