Adobe cancelled my subscription

Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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I recieved an email at 2:50am saying that Adobe has processed my cancellation request.

Only problem is, I never cancelled my account. I'm not even sure how you would do that.

 

How do I reactivate my subscription?
How do I do it without being charged twice for the same month?

Thank you in advance for any assistance you can provide

Dianne

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correct answers 1 Correct Answer

Community Beginner , Jan 12, 2021 Jan 12, 2021
It took four hours sitting on the chat but they finally got it sorted.They couldn't explain why my account was randomly cancelled though

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Most Valuable Participant ,
Jan 12, 2021 Jan 12, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Are you sure that e-mail is legitimate and not a physhing scheme?

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your PAID id and password.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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I have been on the Adobe Help chat for the last 3 hours, and the dude can't reactivate my account.

I was hoping someone knew how to do it from Creative Cloud or from the Account section.

 

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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It took four hours sitting on the chat but they finally got it sorted.
They couldn't explain why my account was randomly cancelled though

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