Adobe Creative Cloud Plan

New Here ,
Sep 28, 2020

Copy link to clipboard

Copied

I signed up for the Adobe Creative Cloud free subscription until August 2021, for the Architecture program at Cal Poly Pomona, but I got charged this month. I bought the Creative Cloud plan a year before I got the email that there was a free subscription. I made sure to sign out of the previous account first, then I signed up with my school email. Can you help me resolve this problem?

TOPICS
COVID EDU Access, Enterprise

Views

83

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 29, 2020

Copy link to clipboard

Copied

If you had purchased the plan then just signing out the account is not enough to stop future payments, you need to cancel your subscription. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Now that your account is charged you should also look at the following to see if you are eligible for a refund or not. 
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Sep 29, 2020

Copy link to clipboard

Copied

There is NO FREE subscription that actually allows you to use any Adobe program for more than 7 days and then you automatically are enrolled in the Full Price Subscription plan.

 

Could be you used some Adobe programs that were provided by your school last year and now you need to pay for this year.

 

Contact your school for details.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more