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Adobe Creative Cloud Refund not Received

New Here ,
Oct 02, 2019

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I was charged 2310TWD dollar (594.93hkd) in my Hong Kong credit card on 21/June. I was promised to refund in 14 days on 9/July via email. However, today 2/Oct, I still did not receive any refund on my cancel subscription of adobe cloud. Feel cheated.  

If your company has refund the mentioned amount please show me proof. Very disappointed.

 

Btw, my case is "false closed" Adobe Case ADB-7902917-V2L2

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Adobe Creative Cloud Refund not Received

New Here ,
Oct 02, 2019

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I was charged 2310TWD dollar (594.93hkd) in my Hong Kong credit card on 21/June. I was promised to refund in 14 days on 9/July via email. However, today 2/Oct, I still did not receive any refund on my cancel subscription of adobe cloud. Feel cheated.  

If your company has refund the mentioned amount please show me proof. Very disappointed.

 

Btw, my case is "false closed" Adobe Case ADB-7902917-V2L2

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New Here ,
Oct 02, 2019

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Not to mention that,  my subscription has been canceled officially with email from Adobe on 26/Jun (Case number: ADB-7732410-G9C5) 

 

I should not had been charged within the 14 days trial period.

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New Here ,
Oct 02, 2019

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Just received their official reply again, this time from facebook. Hope this will be solved soon.

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Adobe Community Professional ,
Oct 02, 2019

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This is a user to user forum with only occasional appearances of Adobe Staff.

You need to resolve your issue with Adobe by going here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and 

Customer Care Click Here.png

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New Here ,
Aug 21, 2020

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Dear Sirs,

I received an email through my second email address [personal information removed by mod] where it stated that billing shall start on May 5, 2020 unless I wish to cancel my account where there was a link and I cancelled my account.

I have canceled my Acrobat Pro DC 7-day free trial, nevertheless you deducted from my credit card the amount of JOD10.600 monthly payment for the first month. I have uninstalled Acrobat Pro from my PC as well as Adobe Creative Cloud from my  Windows 10 PC.

Please, I would like you to refund the said amount to my Credit Card and stop deducting any amount from it anymore.

Thank you for your understanding.

 

Dr. Munther Al-Fattal

 

Sent from Mail for Windows 10

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Adobe Community Professional ,
Aug 21, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

chat icon.png


If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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