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Adobe customer care replying to email with "deleted without being read "

New Here ,
Jul 13, 2020

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I have tried twice (on the same issue) writing by email with ADOBE customer care; replying to an email I received from them.

The reply I received on both occasions was:

"Your message  to Adobe Customer Care  was deleted without being read "

What do I do next?

Thanks

PeterO'

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Adobe customer care replying to email with "deleted without being read "

New Here ,
Jul 13, 2020

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I have tried twice (on the same issue) writing by email with ADOBE customer care; replying to an email I received from them.

The reply I received on both occasions was:

"Your message  to Adobe Customer Care  was deleted without being read "

What do I do next?

Thanks

PeterO'

Views

44

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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Where did you get the email id on which you are sending emails. It might be an automated email id not meant for replying back. If you need some help try contacting using the chat feature. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Jul 13, 2020 0
Most Valuable Participant ,
Jul 13, 2020

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Also, it might be that you were send an email with an information block or subject giving the case number. DO NOT DELETE OR CHANGE THIS in your reply because Adobe will need it to sort through the thousands of emails they get every hour. If this is deleted, then for sure nobody will read your message.

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Jul 13, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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Adobe doesn't transact business by personal e-mail.  There are too many p h y s h i n g  schemes going on for that to be safe.  

 

If you need to talk to Adobe, do it over a secure connection like Adobe's online chat system or pick up the phone M-F during normal business hours.  

https://www.adobe.com/about-adobe/contact.html

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, ACP
Alt-Web.com

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