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Adobe does not give me the option to cancel my account.

New Here ,
Nov 17, 2019

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Hi! I´ve got a problem. I signed in for a free trial month and then simething wrong happened or I did that I signed up for a full year plan to paid monthly. I noticed straight away and then I cancelled the payment in my paypal account. The point is that I thought it was gonna be enough but now Adove keep sending me messages saying the payment failed and the doesn not give me the option of cancel my plan following the steps that are shown in this community.

What can I do to avoid them to charge me more money when I´m not even using this service since september??? I´m paying 36 euros a month and that so much for something I´m not using. I feel I´ve being scamed.

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Adobe does not give me the option to cancel my account.

New Here ,
Nov 17, 2019

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Hi! I´ve got a problem. I signed in for a free trial month and then simething wrong happened or I did that I signed up for a full year plan to paid monthly. I noticed straight away and then I cancelled the payment in my paypal account. The point is that I thought it was gonna be enough but now Adove keep sending me messages saying the payment failed and the doesn not give me the option of cancel my plan following the steps that are shown in this community.

What can I do to avoid them to charge me more money when I´m not even using this service since september??? I´m paying 36 euros a month and that so much for something I´m not using. I feel I´ve being scamed.

Topics

Billing

Views

73

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 17, 2019

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

 

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