Adobe Extension - for free due to Covid-19

New Here ,
Apr 27, 2020 Apr 27, 2020

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Hello all,

 

I hope this message finds you well. I am sort of late to the party, but a while back, Adobe released a message saying that all Adobe apps are free for two months. I have been attempting to get in contact with support for some time now with no prevail (due to the extended wait times). 

 

My question is: If we already have purchased all Adobe apps, do we get a two-month extension on our purchases? 

 

Thank you all,

Brendon

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Account management, Billing, Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 27, 2020 Apr 27, 2020
That was a misunderstanding of Adobe's COVID-19 support for schools, with a bit of conflation with one of Adobe's customer retention programs that will give you 2 months free if you renew for an additional year (so you get 14 months for the price of a year's subscription).   Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student at institutions that give students access to Creative Cloud apps through on-campus computer labs. For those edu...

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Most Valuable Participant ,
Apr 27, 2020 Apr 27, 2020

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I don’t think there was ever any such message released by Adobe. Some people claimed it. 

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New Here ,
Apr 27, 2020 Apr 27, 2020

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Thank you for your response and for correcting this misinformation!

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Adobe Community Professional ,
Apr 27, 2020 Apr 27, 2020

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That was a misunderstanding of Adobe's COVID-19 support for schools, with a bit of conflation with one of Adobe's customer retention programs that will give you 2 months free if you renew for an additional year (so you get 14 months for the price of a year's subscription).

 

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student at institutions that give students access to Creative Cloud apps through on-campus computer labs. For those educational institutions, Adobe is enabling students to work remotely through May 31, 2020, through a temporary "at home" access. This has to be set up through the school.

https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

Adobe is also providing free 90-day trials/access to Connect, which is their web conferencing service. This is available to individuals and businesses and educational institutions. The trial limits the number of people who can participate in a web conference.

https://www.adobe.com/products/adobeconnect/trial.html

Be very careful to read the license agreements and any information on terms before accepting the license for the trial. It is your responsibility to cancel the trial before it ends if you do not intend to subscribe. Adobe automatically starts billing you once the trial ends, and Adobe also automatically rolls subscriptions over each year. Many subscription plans have an introductory pricing that is only good for the first year; the price will increase after the end of that year. Adobe runs sales from time to time with an introductory pricing for subscription plans but, again, the price increases once the introductory year ends.

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Apr 27, 2020 Apr 27, 2020

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Thank you for the detailed explanation and I am truly sorry for misunderstanding the initial announcement from Adobe! I appreciate your kindness in correcting my misunderstanding!

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Adobe Community Professional ,
Apr 27, 2020 Apr 27, 2020

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See below for what really is available during this pandemic.

 

Adobe's response to Covid-19

 

Adobe enables distance learning globally...

 

FREE access to Adobe Connect (web conferencing software) for 90 days.

 

Special Customer Programs

 

If you heard something different from another website, it's probably myth, not fact.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 27, 2020 Apr 27, 2020

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Thank you for providing all of those links! Lots of information there.

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