Adobe is a scam now

New Here ,
Apr 17, 2020 Apr 17, 2020

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I downloaded adobe as they gave me 2 months free trial, my trial is ending in May 2020. Since i dont use adobe that much, i went to cancel my trial yesterday and adobe, but now they are asking me to pay $150aud  to cancel my free trial. It looks like adobe is trying to takeout money from people by doing scam on the name of give free trial.

my account- [PII removed by moderator: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...]

Please help, otherwise i got to report about this situation to higher sector. Thanks.

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Account management, Billing, CC FAQ, Creative Cloud, Exchange, New user

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Adobe Community Professional ,
Apr 17, 2020 Apr 17, 2020

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There is no 2-month trial. Trials are 7 days long. It sounds like you purchased a year-long subscription that gave you 2 months free (that's a common customer retention policy time period). You can check the Orders page to see what you bought (https://account.adobe.com/orders) or the Plans page will also give you information (https://account.adobe.com/plans).

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

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