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Adobe not letting me cancel subscription

New Here ,
Aug 14, 2020

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So a little while back I subscribed to premire pro. When I decided to cancel the subcription it didn't show the "cancel" button, it was becuase I was having a payment error, which is fair enough. However after I fixed the payment error, and the "payment error" banner stop appearing adobe would continue to try and charge me but it would never be successful. And it is starting to feel like a scam because now I cannot cancel the subscription and adobe is about to add on to the debt that it will not let me fix. I just want to cancel this subcription and get out of this nightmare that is adobe. Any help would be apriciated.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Account management, Billing

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24

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe not letting me cancel subscription

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

So a little while back I subscribed to premire pro. When I decided to cancel the subcription it didn't show the "cancel" button, it was becuase I was having a payment error, which is fair enough. However after I fixed the payment error, and the "payment error" banner stop appearing adobe would continue to try and charge me but it would never be successful. And it is starting to feel like a scam because now I cannot cancel the subscription and adobe is about to add on to the debt that it will not let me fix. I just want to cancel this subcription and get out of this nightmare that is adobe. Any help would be apriciated.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Account management, Billing

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 14, 2020

Copy link to clipboard

Copied

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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