Adobe plan will not cancel despite advice

New Here ,
Feb 16, 2021

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Hi

 

I would like to cancel my Adobe plan. I followed the guide which is linked and yet I couldn't find the Cancel button. After some more digging, I was told if you can't see the cancel button I should contact the support team. This led me to a live chat where the system asked me what I wanted to do. I told it I wanted to cancel my plan and it referred me back to the cancel sub-page which didn't help. 

 

When asked if this had resolved my issue, I said no and it tried to connect me to an assistant. This then drops the connection for some reason (tried several times) and I now have no way to cancel. 

 

Can someone please help me here. 

 

Thanks

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Adobe Community Professional ,
Feb 16, 2021

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Hello @Thomas Gill5E8E,
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LinSims LATEST
Adobe Community Professional ,
Feb 16, 2021

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If you continue having issues using the support Chat, you can try calling.

 

Search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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