Adobe Premiere Elements 14 - problem with activation

New Here ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied


I already have my old Elements 14 package, where I have it installed on my home and company machine. The company machine refused to obey - so I got a new one. I installed Adobe Elements 14 on the new one but I have a problem with activating the package.
I dealt with Adobe Photoshop Elements through the customer service chat - where I was redirected to another specialist who finally helped me solve the problem. Now it's not that easy with Adobe Premiere Elements 14, so this thread.
After booting, I get the message:
The serial number is already in use by the maximum number of computers allowed. To use this product, you must deactivate another computer within 8 days.


Can I count on support and finally activation of my license?

TOPICS
Activation, Feature request, Installation

Views

145

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Dec 21, 2020 Dec 21, 2020
you can log into the account used to (previously) activate and deactivate yourself, or you can contact adobe support and request an activation count reset. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html click contact us (in the lower right) in the chat field, type AGENT be patient, it can take quite a while to reach a human

Likes

Translate

Translate
Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

Copy link to clipboard

Copied

you can log into the account used to (previously) activate and deactivate yourself, or you can contact adobe support and request an activation count reset.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 22, 2020 Dec 22, 2020

Copy link to clipboard

Copied

Thanks for the tip. This time the consultant helped me without any problems within 5 minutes.
Problem solved.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

Copy link to clipboard

Copied

you're welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2021 Jan 13, 2021

Copy link to clipboard

Copied

I git the same issue, except under the link in yur answer there is no "contact us" in the lower right or anywhere on this site so I cant type anything.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1610552605277.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

Thanks, now I got the Icon. I will try as soo as business hours start.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

Copy link to clipboard

Copied

LATEST

you're welcome.  (and i agree, that icon is not helpful.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines