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Adobe says expired, but I pay monthly

New Here ,
Apr 26, 2020

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I have it set up to pay for Adobe on a monthly basis, however it keeps tells me my trial has expired and closes the app. I verified once more that the payments are still being made successfully and they are.  What do I need to do to get this resolved?  

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Account management, Activation

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Adobe says expired, but I pay monthly

New Here ,
Apr 26, 2020

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I have it set up to pay for Adobe on a monthly basis, however it keeps tells me my trial has expired and closes the app. I verified once more that the payments are still being made successfully and they are.  What do I need to do to get this resolved?  

Topics

Account management, Activation

Views

269

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Apr 26, 2020 0
Adobe Community Professional ,
Apr 26, 2020

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Hello,

 

Have you already logged out and logged in again in the Creative Cloud Desktop ?.

 

Did you verify your account at Adobe.com and do you have an active plan?

https://account.adobe.com/plans

 

You can communicate with support via Twitter, you can be more successful by this means.

https://twitter.com/AdobeCare

 

 

WbolanosCo

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Apr 26, 2020 1
Adobe Community Professional ,
Apr 26, 2020

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Assuming your plan is active and payment details are current.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 26, 2020 2