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Adobe subscription can't be canceled

New Here ,
May 20, 2020

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So I tried the Premiere Pro free trial and forgot to cancel it but I dont have money on my credit card so I haven't got charged anything but now I want to cancel the plan but I cant because it says I have a payment issue

Adobe please cancel my plan

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Billing, Creative Cloud

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Adobe subscription can't be canceled

New Here ,
May 20, 2020

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So I tried the Premiere Pro free trial and forgot to cancel it but I dont have money on my credit card so I haven't got charged anything but now I want to cancel the plan but I cant because it says I have a payment issue

Adobe please cancel my plan

Topics

Billing, Creative Cloud

Views

294

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 20, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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