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After changing my email i can no longer see my plan but im still being charged with no way to cancel

Sep 14, 2020

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I am so frustrated with lack of representatives i can talk to. I changed my email to a school email thinking the plan would transfer over. Nope. It didnt as a matter a fact it says i never had a plan to begin with. tjis is so frustrating since now my dad is still being charged and we dont know how to cancel because the account is changed and there is no longer any plan there. How can they still do this. Why am i being charged without it showing up on my subscriptions. This doesn't make sense. I just want to cancel the subscription but adobe seems to make it so hard for me to even try and contact them. I want to know if theres any way i can cancel this. Since the account is virtually gone. I change the email and anything before did not transfer over.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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After changing my email i can no longer see my plan but im still being charged with no way to cancel

Sep 14, 2020

Copy link to clipboard

Copied

I am so frustrated with lack of representatives i can talk to. I changed my email to a school email thinking the plan would transfer over. Nope. It didnt as a matter a fact it says i never had a plan to begin with. tjis is so frustrating since now my dad is still being charged and we dont know how to cancel because the account is changed and there is no longer any plan there. How can they still do this. Why am i being charged without it showing up on my subscriptions. This doesn't make sense. I just want to cancel the subscription but adobe seems to make it so hard for me to even try and contact them. I want to know if theres any way i can cancel this. Since the account is virtually gone. I change the email and anything before did not transfer over.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 15, 2020

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Adobe Community Professional ,
Sep 15, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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