Am I trapped forever in the Adobe world?

New Here ,
Nov 05, 2020

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I was told back in May 2020, that if I left my plan early, I would have to pay an 'early leaving' fee and that I should come back at the end of October to cancel my plan for free. Well, here I am, albeit a few days late. The reason I want to cancel now, is that I have had both Prostate Cancer & really bad Sciatica and can no longer get out to photograph much, so have no need to continue my plan and wish to cancel. However, I'm now being told (by the site in general, not a person) that in order to leave now, I shall have to pay a massive 'fine' of £54.89! That doesn't sound like 'free' to me! How can I ever get off this roundabout of excessive charges and fines for just wanting to give up software that I no longer use?

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Most Valuable Participant ,
Nov 05, 2020

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>albeit a few days late

 

Did you not make a note of your subscription ending date to be sure you would cancel BEFORE the automatic renewal?

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 15, 2020

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I didn't know what it was, so rang someone at Adobe, who told me that I could cancel by "Ringing back in October". That is what they said, but I suppose I still rang too late? I was not given a specific date.

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Most Valuable Participant ,
Nov 16, 2020

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But DID you ring back in October? Or did you ring back in November? Contracts are precise.

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Most Valuable Participant ,
Nov 06, 2020

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Yes, you are a few days late, so your plan started again. You must cancel before the renewal date. This can't be helping your situation, I suggest you contact Adobe and explain the situation. Good luck! Warning: ADOBE WILL NOT CONTACT YOU, you must contact them. Anyone who contacts you saying they are from Adobe, is trying to scam you.

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Adobe Community Professional ,
Nov 06, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Adobe Community Professional ,
Nov 16, 2020

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I should not have to mention this.  Your plan's expiration date is available 24/7 from your account portal.  It's incumbent upon you to cancel in your 12th month by setting a reminder on your mobile phone or calendar so you don't forget.  Otherwise it renews automatically.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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