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Annual plan cancellation

New Here ,
Nov 27, 2019

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Hy everyone. I canceled the annual plan after 2 months I had hired. I was charged 50% of what was left. On the billing date I was unable to make payment for this termination amount. Now I can make this payment but I can't find a way to do this, there is no option in the site. How to proceed?

Help, please?

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Billing

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Annual plan cancellation

New Here ,
Nov 27, 2019

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Hy everyone. I canceled the annual plan after 2 months I had hired. I was charged 50% of what was left. On the billing date I was unable to make payment for this termination amount. Now I can make this payment but I can't find a way to do this, there is no option in the site. How to proceed?

Help, please?

TOPICS
Billing

Views

77

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2019 0
Adobe Community Professional ,
Nov 27, 2019

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This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

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Nov 27, 2019 0
Adobe Community Professional ,
Nov 27, 2019

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Did you log-in to your Adobe Account?

https://account.adobe.com/plans

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Nov 27, 2019 1
New Here ,
Nov 28, 2019

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Yes, I did. But I still can't find a way to make this payment. 

I also tried the online chat, but I had no answer from Adobe support.

 

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Nov 28, 2019 0